Consultation and Cancellation Policy

Last updated: 21 August 2026

This Policy applies to the Product Development & Manufacturing Consultation booked through www.nestabotanicals.com.

It does not govern payments for custom formulation, R&D, samples, testing, packaging, ingredients or commercial manufacturing. Those payments are governed by the relevant proposal, invoice or agreement.

  1. CONSULTATION FORMAT

The consultation is a 45-minute online session with the Nesta Botanicals team.

The session is intended to provide preliminary product-development and manufacturing direction based on the project brief and information supplied by the client.

The session does not include laboratory work, formulation creation, samples, a technical dossier, final product costing or a guaranteed manufacturing quotation.

  1. BOOKING CONFIRMATION

A consultation is confirmed only when:

• an available date and time have been selected through BookX/Bookeasy;
• the applicable fee and taxes have been paid successfully; and
• a booking confirmation has been issued.

The date, time and time zone displayed in the booking confirmation will control.

Clients are responsible for checking the time-zone conversion and providing a working email address.

  1. PROJECT BRIEF

To help Nesta prepare, clients should complete the Start Your Project brief before the consultation and provide any relevant references reasonably in advance.

Where insufficient information is supplied, Nesta may limit the discussion to the information available or recommend a further development stage.

  1. RESCHEDULING BY THE CLIENT

A client may reschedule the consultation once without additional charge by giving at least 24 hours’ notice before the scheduled start time.

The rescheduled appointment must ordinarily be completed within 30 days of the original booking and remains subject to availability.

Further rescheduling requests may be treated as a cancellation or may require a fresh booking at Nesta’s discretion.

  1. CANCELLATION BY THE CLIENT

If the client cancels:

• 48 hours or more before the scheduled start time: the consultation fee will be refunded in full;
• between 24 and 48 hours before the scheduled start time: no cash refund will be provided, but the client may use the permitted one-time rescheduling option;
• less than 24 hours before the scheduled start time: the fee is non-refundable and the appointment cannot ordinarily be rescheduled; or
• after the consultation has started: the fee is non-refundable.

Taxes and credit notes will be handled in accordance with applicable law.

Approved refunds will be returned to the original payment method. Depending on the payment provider or bank, the amount may take approximately 7–10 business days to appear.

  1. LATE ARRIVALS AND NO-SHOWS

The consultation will end at the originally scheduled time even if the client joins late.

If the client has not joined or contacted Nesta within 15 minutes after the scheduled start time, the appointment may be treated as a no-show.

No-shows are non-refundable and do not qualify for free rescheduling.

Nesta may make a reasonable exception in documented exceptional circumstances, but is not obliged to do so.

  1. TECHNICAL DIFFICULTIES

Clients are responsible for having a stable internet connection, compatible device and access to the meeting link.

If a material technical failure on Nesta’s side prevents the consultation from proceeding, the client may choose between:

• rescheduling without charge; or
• receiving a full refund.

If the difficulty arises on the client’s side, Nesta will make reasonable efforts to continue through an alternative available channel, but the ordinary late-arrival, rescheduling and cancellation provisions will apply.

  1. CANCELLATION OR RESCHEDULING BY NESTA

Nesta may need to reschedule because of illness, emergency, technical failure or another unavoidable circumstance.

Where Nesta cannot provide the confirmed session, the client may choose:

• an alternative available appointment; or
• a full refund of the consultation fee.

Nesta will not be responsible for indirect travel, accommodation, business or opportunity costs connected with an online consultation.

  1. CONSULTATION FEE ADJUSTMENT AGAINST CUSTOM R&D

If the client approves a custom R&D proposal and pays the first applicable R&D invoice within 30 calendar days after the consultation, the base consultation fee actually paid—up to ₹3,500—will be adjusted against the base custom R&D charges.

This adjustment:

• is a commercial credit and not a cash refund;
• applies only to a custom R&D engagement with Nesta;
• is non-transferable between clients;
• may be used only once;
• does not apply to private-label samples, manufacturing, packaging, testing, registration, shipping or third-party charges unless Nesta agrees otherwise in writing;
• cannot ordinarily be combined with another consultation-fee credit or promotion; and
• remains subject to applicable GST and credit-note treatment.

Approval of a custom R&D proposal remains subject to Nesta’s technical, regulatory, capacity and commercial assessment.

Booking a consultation does not guarantee that Nesta will accept the proposed R&D or manufacturing project.

  1. DISSATISFACTION AND OUTCOMES

Consultation fees compensate Nesta for reserved time, review of the project information and professional discussion.

A refund is not available merely because:

• a preferred formulation or ingredient is found to be impractical;
• the indicative MOQ, cost or timeline does not meet the client’s expectations;
• custom R&D or another paid service is recommended;
• Nesta declines the manufacturing project on reasonable technical, regulatory or commercial grounds; or
• the client decides not to proceed after the consultation.

This does not affect rights available where the service was not provided with reasonable care or where a refund is required by applicable law.

  1. CONFIDENTIALITY AND RECORDING

Nesta treats non-public project information as business-confidential in the ordinary course.

The consultation does not automatically create a formal NDA. A separate NDA may be arranged where appropriate before detailed proprietary information is disclosed.

Neither party may record the session without informing and obtaining the agreement of the other participants.

  1. CONTACT

For cancellations, rescheduling, refunds or booking difficulties, use the BookX/Bookeasy booking-management link where available or email:

support@nestabotanicals.com

Please provide the booking name, email address, appointment date and booking reference.

  1. CHANGES TO THIS POLICY

Nesta may update this Policy for future bookings.

The Policy applicable to a confirmed consultation will be the version presented or linked at the time of booking, unless a change is required by law or agreed with the client.